GoSupa Ride Terms

GoSupa Subscription Model

GoSupa Ride operates primarily as a subscription-based digital mobility platform.

Drivers and other mobility service providers may be required to maintain an active GoSupa subscription to receive ride requests and access specified platform services.

GoSupa does not operate a percentage commission-sharing model with Drivers for completed rides.

Instead, the Driver pays the applicable daily subscription fee associated with the Driver's vehicle or service category.

The applicable subscription price shall be displayed within the GoSupa platform before activation, purchase or renewal.

No Commission on Driver Ride Earnings

Unless a separate service is expressly identified and accepted by the Driver, GoSupa shall not deduct a percentage of the Driver's passenger fare as GoSupa's ride-hailing commission.

Accordingly:

subject to any separately disclosed:

• a. statutory taxes or levies;
• b. payment-processing charges;
• c. refunds or reversals;
• d. insurance or protection charges included in a selected package;
• e. legally required deductions; or
• f. other charges specifically disclosed and accepted by the Driver.

The GoSupa daily subscription is separate from the fare charged for an individual trip.

Driver Subscription Categories

GoSupa may establish different subscription packages according to vehicle and service category, including:

• Bike / Motorcycle
• Tricycle
• Cab / Car
• Delivery vehicles
• Logistics vehicles
• Other mobility categories introduced by GoSupa

Each package may have different subscription prices, benefits, insurance or protection components, telecommunications benefits and eligibility requirements.

The applicable package and price shall be shown to the Driver before subscription.

Subscription Benefits

Depending upon the package selected, a GoSupa Ride subscription may provide access to some or all of the following:

• GoSupa Ride customer requests;
• GoSupa Services;
• driver dashboard and digital operating tools;
• navigation and location services;
• customer communication facilities;
• payment services;
• data or telecommunications benefits;
• driver or rider protection benefits;
• insurance benefits where applicable;
• emergency and safety features;
• promotional opportunities;
• GoSupa Marketplace opportunities;
• delivery and logistics opportunities;
• loyalty benefits;
• training;
• financial-service opportunities where separately eligible;
• customer-support services; and
• additional GoSupa ecosystem services.

Benefits may vary according to subscription package, location, vehicle category, telecommunications provider and participating third-party service provider.

Subscription Is Not a Share of Fares

The Driver acknowledges that the GoSupa subscription is a charge for access to GoSupa's platform and associated services.

It is not a percentage share of passenger fares.

The Driver remains responsible for paying the applicable GoSupa subscription independently of the value or number of rides completed during the subscription period.

Subscription Payment

Subscription payments may be collected through payment methods supported by GoSupa, including:

• mobile money;
• GoSupa wallet or payment services;
• bank account;
• debit or credit card;
• authorised payment partners; or
• other approved payment channels.

The Driver authorises GoSupa and its authorised payment partners to process subscription payments initiated or authorised through the platform.

Daily Subscription and Renewal

Where a Driver selects a daily subscription, access to applicable GoSupa Ride services shall generally remain active for the subscription period specified on the platform.

Where the Driver has expressly activated automatic renewal, GoSupa may attempt to renew the subscription using the Driver's designated payment method.

The Driver may cancel automatic renewal in accordance with the cancellation options provided through the platform, subject to any subscription already activated.

GoSupa shall clearly display applicable subscription charges before the Driver confirms a purchase or recurring payment mandate.

Failed Subscription Payment

Where a subscription payment cannot be successfully processed, GoSupa may:

• a. notify the Driver;
• b. request another payment method;
• c. suspend access to new ride requests;
• d. restrict subscription benefits; or
• e. restore access after successful payment.

Passenger Fares

GoSupa may provide technology for calculating, recommending, displaying or facilitating passenger fares.

Fare calculations may consider factors including:

• distance;
• estimated journey time;
• vehicle category;
• location;
• traffic conditions;
• demand;
• waiting time;
• tolls;
• authorised surcharges; and
• applicable promotions.

The estimated fare shall, where practicable, be displayed before a passenger confirms a ride.

Any material difference between an estimated and final fare should be identifiable through the platform where the final amount can reasonably be calculated.

Cash and Electronic Payments

GoSupa may permit rides to be paid by cash, electronic payment or other approved methods.

Where a passenger pays the Driver directly in cash, the Driver is responsible for confirming receipt.

Where payment is processed electronically through GoSupa or an authorised payment partner, the funds may pass through regulated payment infrastructure before settlement.

The use of a payment facility does not convert GoSupa's subscription model into a percentage commission arrangement.

Electronic Settlement

Where GoSupa facilitates electronic collection of passenger fares, the Driver authorises the processing and settlement of the relevant transaction.

Settlement may be subject to:

• payment network processing times;
• mobile money processing;
• bank processing;
• fraud screening;
• transaction reversals;
• regulatory requirements;
• legally required deductions; and
• separately disclosed payment-processing charges.

GoSupa shall maintain appropriate transaction records for payments processed through its systems.

Tips

Where tipping is available, a passenger may voluntarily provide a tip to the Driver.

GoSupa shall not treat a voluntary passenger tip as part of GoSupa's daily subscription revenue.

Any applicable payment-processing or statutory treatment shall be disclosed or applied as required.

Promotions and Passenger Discounts

GoSupa may offer passenger discounts, promotional fares, loyalty rewards, sponsored rides, coupons or other incentives.

Where GoSupa funds a promotion, the platform shall determine how the promotion is applied without converting the Driver's relationship with GoSupa into a percentage commission arrangement.

Where a promotion affects the amount payable to the Driver, the applicable conditions shall be disclosed to the Driver before participation where reasonably practicable.

Cancellation and No-Show Charges

GoSupa may establish reasonable cancellation or no-show charges where a Driver has accepted and travelled toward a passenger pickup point but the passenger subsequently cancels or fails to appear.

The applicable charge and circumstances shall be displayed through the platform.

GoSupa may change cancellation policies to address abuse, operational costs, safety or service quality.

Tolls and Additional Trip Costs

Where a journey requires payment of an authorised road toll, parking charge or other unavoidable trip-specific charge, the platform may include or separately identify that amount.

Drivers must not impose undisclosed or unauthorised charges on passengers.

Driver Pricing Conduct

Such conduct may result in investigation, temporary restriction, suspension or termination.

Passenger Payment Obligations

Passengers are responsible for paying legitimate charges associated with rides they request and complete.

GoSupa may restrict or suspend accounts reasonably suspected of fraudulent payment activity while the matter is investigated.

Taxes

Drivers remain responsible for understanding and complying with tax obligations that legally apply to income earned from their transportation activities.

GoSupa may collect, report, withhold or remit amounts where required by applicable law.

Nothing in these Terms constitutes individual tax advice.

Transaction Records

GoSupa may maintain electronic records relating to:

• subscriptions;
• rides;
• passenger fares;
• electronic payments;
• refunds;
• promotions;
• payment disputes;
• Driver settlements; and
• other platform transactions.

Such records may be used for accounting, reconciliation, customer support, fraud prevention, regulatory compliance and dispute resolution, subject to GoSupa's Privacy Statement and applicable law.

Payment Disputes

A Driver or passenger who believes that a fare, subscription payment, settlement, refund or other transaction is incorrect should report the matter through the designated GoSupa support channel.

GoSupa may investigate the transaction using available platform records.

Where a bank, mobile money operator, payment service provider or other third party controls part of the transaction, resolution may also be subject to that provider's procedures and applicable law.

Refunds

Subscription fees that have already activated access to GoSupa services may be non-refundable except where:

• a. required by applicable law;
• b. the payment was duplicated;
• c. the payment resulted from a verified technical error;
• d. the service could not be provided due to a GoSupa system failure; or
• e. GoSupa otherwise approves a refund.

Refund eligibility may depend on the particular subscription or service involved.

Insurance or Protection Component

Where a GoSupa Ride package includes an insurance or protection component, the relevant portion of the subscription may be allocated to the participating insurer or protection provider.

Insurance coverage is provided under the policy or product terms issued or approved by the relevant insurer and not merely by virtue of these GoSupa Terms.

Eligibility, exclusions, limits, waiting periods, claims requirements and benefits shall be governed by the applicable insurance or protection documentation.

GoSupa shall not represent a benefit as insurance unless it is provided in accordance with applicable regulatory requirements.

Driver Earnings Dashboard

Where available, GoSupa may provide Drivers with a dashboard displaying information such as:

and other relevant transaction information.

The dashboard is intended to provide Drivers with greater visibility over their GoSupa activity.

Core GoSupa Ride Commercial Principle

The commercial principle governing the Driver platform relationship is:

A Driver pays the applicable GoSupa subscription for access to the GoSupa Ride platform and included services.

GoSupa does not take a percentage commission from every ride merely because the ride was obtained through GoSupa.

This principle does not prevent GoSupa or third-party providers from charging separately disclosed fees for optional or additional services, payment processing, insurance, telecommunications, financing or other products where the Driver has been informed of and, where required, agreed to those charges.

Regulatory Compliance

The operation of GoSupa Ride, participating Drivers and vehicles remains subject to the applicable laws, regulations, licensing requirements and directives issued by competent authorities in the Country of Operation.

Drivers are responsible for maintaining the licences, permits, vehicle documentation, insurance, roadworthiness and other approvals legally required for the transportation service and vehicle category they operate.

Where applicable, GoSupa may request, verify, retain or periodically revalidate such documentation as a condition of access to the platform.

GoSupa may modify operational requirements where reasonably necessary to comply with changes in applicable law or regulatory requirements.

Passenger Terms and Conditions

These Passenger Terms and Conditions (“Terms”) govern your access to and use of GoSupa Ride through the GoSupa platform.

By creating an account, requesting a ride or using GoSupa Ride, you agree to these Terms and the GoSupa Privacy Statement.

GoSupa Ride

GoSupa Ride is a technology-enabled mobility service available through the GoSupa platform.

The platform enables passengers to request transportation services from eligible drivers, riders and other mobility service providers using approved vehicle categories.

Available categories may include:

• Cab/Car;
• Motorcycle/Bike;
• Tricycle;
• delivery and logistics services; and
• other mobility categories introduced by GoSupa.

Availability may vary by location.

Platform Role

GoSupa provides technology for connecting passengers with eligible mobility service providers.

Depending on the particular service, GoSupa may also facilitate:

• ride requests;
• driver matching;
• location services;
• estimated fares;
• communications;
• electronic payments;
• safety tools;
• customer support;
• promotions;
• loyalty benefits; and
• other mobility-related services.

Nothing in these Terms permits a Driver to represent himself or herself as an employee of GoSupa unless such a relationship has separately been established in writing.

Eligibility

A Passenger must have the legal capacity to enter into an agreement.

A minor may use GoSupa Ride only where permitted by applicable law and subject to any parental, guardian or age requirements established by GoSupa.

GoSupa may introduce specific services intended for children, students, families, elderly passengers or persons requiring assistance under additional service terms.

Account Registration

Passengers may be required to register using information such as:

• name;
• mobile telephone number;
• email address;
• profile photograph;
• payment method; and
• other information reasonably required to provide or secure the service.

Passengers must provide accurate information.

OTP and Account Security

GoSupa may verify a Passenger using an OTP, device authentication, PIN or another security method.

Passengers must not knowingly allow unauthorised persons to use their accounts.

A Passenger should immediately report suspected unauthorised access.

One Person, One Identity

Passengers must not create accounts for fraudulent, abusive or deceptive purposes.

GoSupa may restrict duplicate or suspicious accounts where reasonably necessary for security or fraud prevention.

Ride Request

A Passenger may enter or select:

1. 01Pickup Location
2. 02Destination
3. 03Vehicle Category
4. 04Payment Method
5. 05Confirm Ride

The platform may then identify an available Driver.

Driver Information

Where appropriate, the Passenger may receive information including:

• Driver's first name or displayed identity;
• photograph;
• vehicle type;
• vehicle registration number;
• rating or service information;
• estimated arrival time; and
• other safety information.

Passengers should, where practicable, verify the vehicle and Driver information displayed in the app before entering the vehicle.

Pickup Location

Passengers should provide a reasonably accurate and lawful pickup point.

Passengers should not deliberately request pickup from a location where stopping or boarding would create an unreasonable safety risk or breach applicable traffic rules.

Destination Changes

A Passenger may request a destination change where the platform permits it.

A destination change may affect:

• distance;
• journey time;
• final fare;
• tolls; and
• other trip-related charges.

The Driver is not required to undertake an unlawful or objectively unsafe route.

Fare Display

GoSupa may provide an estimated or calculated fare before a ride is confirmed.

The fare may consider:

• distance;
• estimated journey time;
• vehicle category;
• waiting time;
• traffic conditions;
• applicable tolls;
• demand;
• authorised charges; and
• promotions or discounts.

Final Fare

Where a fare is estimated before a journey, the final amount may change where the actual journey materially differs from the original request.

Where practicable, relevant adjustments will be reflected in the trip record.

Payment Methods

Passengers may be able to pay through:

• Mobile Money;
• GoSupa-supported payment facilities;
• debit or credit card;
• bank payment;
• cash;
• authorised third-party payment services;
• Pay4Me; or
• another payment method approved by GoSupa.

Payment options may vary by service and location.

Driver Subscription Model

GoSupa Ride operates a subscription-based Driver platform.

GoSupa does not ordinarily take a percentage commission from a Driver's fare merely because a ride was obtained through GoSupa.

Drivers instead pay the applicable GoSupa subscription for access to the platform and included services.

Pay4Me

Where available, a Passenger may request another person to pay for a journey through GoSupa Pay4Me.

The paying person must authorise the transaction before the payment is treated as confirmed.

A Pay4Me transaction may be subject to separate payment terms.

Promotions and Discounts

GoSupa may provide:

• discount codes;
• sponsored rides;
• loyalty rewards;
• shopping benefits;
• subscription-linked benefits;
• institutional benefits; or
• other promotional offers.

Each promotion may have separate eligibility requirements, validity periods and conditions.

Tips

Passengers may voluntarily tip Drivers where the service is available.

A tip is voluntary and must not be demanded as a condition for completing a ride.

Passenger Cancellation

A Passenger may cancel a ride before completion.

A cancellation charge may apply where, for example:

• a Driver has already travelled substantially toward the pickup point;
• the Passenger cancels after an applicable grace period; or
• repeated cancellations constitute misuse.

Any applicable cancellation charge should be displayed or otherwise communicated through the platform.

Driver Cancellation

A Driver may cancel for reasonable circumstances including:

• safety concerns;
• inability to locate the Passenger;
• unlawful requests;
• vehicle problems;
• emergencies; or
• other legitimate operational reasons.

GoSupa may review repeated Driver cancellations.

Passenger No-Show

Where a Driver reaches the pickup location and the Passenger does not arrive within the applicable waiting period, the Driver may cancel the request.

A disclosed no-show or waiting charge may apply.

Safety First

Passengers must cooperate with reasonable safety requirements.

Seat Belts and Protective Equipment

Passengers must use seat belts where fitted and legally required.

Passengers using motorcycle, tricycle or similar services must comply with applicable protective-equipment and safety requirements.

GoSupa may refuse or restrict a ride where legally required safety equipment is unavailable.

Verify Your Ride

Passengers are encouraged to verify, where available:

1. 01Driver
2. 02Vehicle
3. 03Registration Number
4. 04Ride Details

before commencing a journey.

Trip Sharing

GoSupa may provide a feature allowing a Passenger to share trip details or live trip information with a trusted person.

Shared information may include:

• Driver details;
• vehicle details;
• pickup;
• destination;
• trip progress; and
• estimated arrival time.

Emergency Assistance

GoSupa may provide emergency or safety-assistance features.

Accident or Incident

A Passenger involved in an accident, safety incident or serious dispute should, where reasonably possible:

• 1. move to a safe location;
• 2. obtain appropriate emergency assistance;
• 3. report the incident through GoSupa;
• 4. provide accurate trip information; and
• 5. cooperate with lawful investigations.

GoSupa may preserve relevant trip information in accordance with applicable law and its Privacy Statement.

Respectful Conduct

Passengers must treat Drivers and other users respectfully.

No Weapons or Dangerous Items

Passengers must not use GoSupa Ride to unlawfully transport weapons, explosives, hazardous substances or prohibited items.

Alcohol and Intoxication

A Driver may decline or terminate a journey where a Passenger's behaviour creates a genuine safety risk.

A Driver must not discriminate against a Passenger merely because the Passenger requires reasonable assistance.

Vehicle Cleanliness and Damage

Passengers should take reasonable care of a Driver's vehicle.

Where a Passenger deliberately or negligently causes significant damage or extraordinary cleaning requirements, the Passenger may be responsible for reasonable documented costs, subject to investigation.

Fraud and Platform Manipulation

Passenger Choice

A Passenger may select among available service categories displayed by GoSupa.

The availability of a particular Driver, vehicle or service is not guaranteed.

Driver Compliance

Drivers are expected to maintain applicable licences, vehicle documentation and other requirements imposed by law or GoSupa.

GoSupa may verify Driver documentation and restrict access where applicable requirements are not satisfied.

Ratings and Feedback

Passengers may be permitted to rate Drivers and provide feedback.

Feedback should be truthful and related to the actual service received.

GoSupa may also permit Drivers to provide safety or conduct feedback concerning Passengers.

Personal Data

GoSupa may process information reasonably required to operate and secure GoSupa Ride, including:

• account information;
• contact information;
• device information;
• location information;
• ride history;
• payment information;
• communications;
• safety reports;
• support interactions; and
• fraud-prevention information.

Such processing shall be subject to the GoSupa Privacy Statement and applicable law.

Location Information

Location information is fundamental to many ride-hailing functions.

Subject to device permissions and applicable law, GoSupa may use location information to:

• identify pickup points;
• match Drivers and Passengers;
• calculate routes;
• estimate fares;
• facilitate navigation;
• provide safety functionality;
• investigate incidents;
• prevent fraud; and
• improve mobility services.

Driver-Passenger Information Sharing

GoSupa may provide limited information between a Passenger and Driver where necessary to perform the requested ride.

Neither party may misuse information obtained through GoSupa for harassment, unauthorised marketing or another unlawful purpose.

Availability

GoSupa does not guarantee that a Driver will always be available.

Availability may depend upon:

• location;
• time;
• Driver supply;
• network connectivity;
• vehicle category;
• weather;
• road conditions;
• regulatory restrictions; and
• other operational circumstances.

Telecommunications

GoSupa depends partly upon mobile networks, GPS, internet connectivity and third-party infrastructure.

Temporary interruptions may therefore occur.

Passenger Support

Passengers may report the following through GoSupa's designated support channels:

• fare disputes;
• lost property;
• Driver conduct;
• safety concerns;
• payment issues;
• accidents;
• unauthorised transactions; and
• other service concerns.

Lost Property

Passengers should report lost items promptly.

GoSupa may facilitate communication with the relevant Driver but cannot guarantee recovery of an item.

Reasonable arrangements may be made for return of recovered property.

Investigations

GoSupa may review relevant account, trip, payment, GPS, communication and safety information when investigating a legitimate complaint, subject to applicable law.

Account Restriction

GoSupa may temporarily restrict or suspend a Passenger account where reasonably necessary to investigate:

• fraud;
• violence;
• harassment;
• serious safety complaints;
• repeated non-payment;
• unauthorised account access;
• material breach of these Terms; or
• unlawful activity.

Termination

GoSupa may terminate access for serious or repeated violations, subject to applicable law and any appropriate review process.

Reasonable Care

Nothing in these Terms is intended to exclude a right or responsibility that cannot lawfully be excluded.

GoSupa shall operate its platform with reasonable care consistent with applicable legal obligations.

Third-Party Services

Certain services may depend on telecommunications operators, banks, payment service providers, insurers, mapping providers or other third parties.

Their respective products and services may be governed by additional terms.

Insurance

Where insurance applies to a ride, vehicle, Driver or Passenger, coverage is subject to the relevant policy terms, eligibility requirements, limits and exclusions.

Nothing displayed in GoSupa should be interpreted as expanding an insurer's contractual liability beyond the applicable insurance policy.

Changes to Terms

GoSupa may update these Terms to reflect:

• legal or regulatory changes;
• new services;
• safety requirements;
• technology changes;
• payment changes; or
• operational requirements.

Where a change materially affects Passenger rights or obligations, GoSupa will provide appropriate notice where required.

Laws of the Country of Operation

These Terms shall be governed by the applicable laws of the country in which the GoSupa Ride service is provided (the “Country of Operation”).

Nothing in these Terms limits statutory consumer, privacy or other rights that cannot lawfully be waived.

Regulatory Compliance

GoSupa, Drivers and Passengers must comply with applicable transport, road-safety, payment, consumer-protection, privacy and other legal requirements in the Country of Operation.

Agreeing to These Terms

By selecting:

or by requesting and using GoSupa Ride after being presented with these Terms, the Passenger acknowledges that they have had an opportunity to read and agree to the applicable Passenger Terms and GoSupa Privacy Statement.

The Passenger may access the current version of these documents through the GoSupa application or other designated GoSupa channel.